Glossary

What is field service?

Field service is work carried out at a customer’s location rather than at the company’s premises, such as repairs, installations or inspections.

Field service is work carried out at a customer’s location rather than at the company’s premises, such as repairs, installations or inspections.

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Why it matters

Field service depends on getting the right person, information and parts to the right place at the right time.

In practice

  • Jobs dispatched to technicians.

  • Updates from site.

  • Proof of completed work.

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