Glossary

What is a first-time fix rate?

First-time fix rate is the share of jobs completed on the first visit without a return trip.

First-time fix rate is the share of jobs completed on the first visit without a return trip.

Why it matters

A higher rate means lower costs and happier customers.

In practice

  • Better job information.

  • Right parts on the van.

  • Completion checklists.

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