When to use it
Whenever someone reports a fault.
The checklist
Request
What’s wrong.
Exact location.
Photo.
Urgency.
Resolution
Technician assigned.
Fix described.
After photo.
Use this template in Please Do It
Create a task for each request, assigned to maintenance. Add these steps as a checklist and ask for a photo when it’s done. The owner gets it automatically, and you see it’s finished without asking.
Frequently asked questions
How should urgency be set?
Safety and work-stopping issues are urgent; agree the rest with your team.