When to use it
Whenever a complaint comes in.
The checklist
Details
Customer and contact.
What happened.
Photos or evidence.
Resolution
Owner assigned.
Response sent.
Fix completed.
Customer informed.
Use this template in Please Do It
Create a task for each complaint with one owner. Add these steps as a checklist and ask for a photo when it’s done. The owner gets it automatically, and you see it’s finished without asking.
Frequently asked questions
How fast should we respond?
Acknowledge the same day.