Glossary

What is a standard operating procedure (SOP)?

A standard operating procedure, or SOP, is a written, step-by-step description of how a routine task should be done, so it’s done the same way every time.

A standard operating procedure, or SOP, is a written, step-by-step description of how a routine task should be done, so it’s done the same way every time.

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Examples

  • Opening and closing a store.

  • Cleaning a washroom.

  • Checking a forklift before use.

Make SOPs usable

Turn each SOP into a checklist inside a recurring task. People follow the steps on their phone instead of reading a manual.

See our free opening and closing checklist.

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