Short answer: Keep track of who’s doing what by putting every request into a task with one owner, organising tasks by site or team, and checking one shared list instead of asking around.
Signs you’ve lost track
Two people did the same job.
A job was done by nobody.
You ask around before answering a client.
The fix
One owner per task.
Folders by site, client or team.
Filters for overdue and waiting-for-review work.
Frequently asked questions
Can a spreadsheet do this?
For a few people at a desk, maybe. For teams on the move, nobody updates it in time.
Try it with your team
Put every open request into tasks for one week. Please Do It is free for 30 days, with no credit card required.