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How to keep clients updated on job progress

Clients call when they don’t know what’s happening. How to update them before they ask.

Clients call when they don’t know what’s happening. How to update them before they ask.

Short answer: Send short updates at key moments: job scheduled, started, finished with photos, plus any delay as soon as it’s known. Pull them from the task status.

Key moments to update

  • Scheduled.

  • Started.

  • Delayed, with a new time.

  • Done, with photos.

Keep it short

One line and a photo beats a long email.

Frequently asked questions

Should clients have access to our task app?

Usually not. Share updates and reports from it instead.

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