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How to get employees to use a new app

Adoption is the hardest part of any new tool. What actually gets people to switch.

Adoption is the hardest part of any new tool. What actually gets people to switch.

Short answer: People use a new app when it’s easier than the old way, when their manager uses it, and when it’s the only place their work requests arrive.

What drives adoption

  • It feels familiar.

  • It saves them time, not just the manager.

  • Requests only come through it.

  • Good work gets noticed there.

What kills adoption

  • Long training sessions.

  • Managers still calling or texting requests.

  • Too many features at once.

Frequently asked questions

What if older employees struggle?

Pair them with a colleague for the first day. Messenger-style apps are usually picked up quickly.

Try it with your team

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