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How to give feedback to frontline workers

Feedback shouldn’t only arrive when something goes wrong. How to give quick, useful feedback on the job.

Feedback shouldn’t only arrive when something goes wrong. How to give quick, useful feedback on the job.

Short answer: Give feedback on specific tasks, soon after they’re done: approve good work with a short note, and send back work that needs changes with a clear reason.

Keep it close to the work

Feedback right after the task is far more useful than a yearly review.

Be specific

“The photos of the finished bathroom were perfect” beats “good job”.

Correct privately, praise publicly

Send changes in the task. Share great work in the team feed.

Frequently asked questions

How often should frontline workers get feedback?

Whenever a task is reviewed. Short and frequent is better than long and rare.

Try it with your team

Leave a specific note on the next five tasks you approve. Please Do It is free for 30 days, with no credit card required.

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