Short answer: Give every request one owner in a shared system before anyone starts, so everyone can see it’s taken.
Why it happens
Requests sent to a group.
Verbal requests to several people.
No shared list of who’s on what.
How to stop it
One owner per task.
Requests only count in the shared app.
Check before starting.
Frequently asked questions
What if two people need to work on it?
One owns it, the other helps. Ownership is about the result, not doing it alone.
Try it with your team
Check for duplicate work in this week’s jobs. Please Do It is free for 30 days, with no credit card required.